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Maritime Risk Assessment
Risk Analysis
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  • Self
    Brian Murphy
     Mar 30, 2022 07:43am
    (1)
    I think these type of interactions help the learner to stay engaged while still learning.
    • Rej 150x200
      Ray Jimenez, PhD
      Mar 30, 2022 08:23am
      Brian, This is another level of engagement using real-work events.
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How to Talk to Your Angriest Customers
How to Talk to Your Angriest Customers
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  • Shaun 080719
    Shaun Nathaniel
     Jun 16, 2020 11:20pm
    I could not view the video. Cleared my cache and still could not. Window opened in "minimize" mode and had nothing to click on to launch it.
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LXT Thinking Tools Infographics
Thinking Tools to Help Learners Scale Capacities Infographics for Social and Collaborative Learning
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  • 54 profile sm
    Asha Encalade
     Apr 20, 2020 01:45pm
    I like that the thinking tools are broken down into how to use each tool and offers several options.
Workers Figure It Out
How do people truly learn in the flow of work? The stories here illustrate why it is important to encourage workers to "figure it out" when implementing and applying workflow learning.
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Workfllow
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What is ChatGPT
What is ChatGPT
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nomad
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Analysis of Stories | Vignettes Learning
Analysis of Stories | Vignettes Learning
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story
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Session 6 - Tips - Penetrating Conversations
Session 6 - Tips - Penetrating Conversations
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Article - Keypoints - Durable Learning
Article - Keypoints - Durable Learning
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Session 4 - Exercise 1 - Meaningful Learning - Problem- Solving Process
Session 4 - Exercise 1 - Meaningful Learning - Problem- Solving Process
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Why and How to Deepen Customer Empathy
Why and How to Deepen Customer Empathy
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support
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  • Babcock andi cropped resized
    Andi Babcock
     Feb 15, 2023 03:18pm
    I made this comment in the video above, but empathy is soo much more powerful than "I'm sorry." LOL what are you sorry about? You came to work today? You had to take my call? The weather is cold? Empathy allows you to personalize your response and start building rapport .
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