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How do you train your frontline leaders as learning accelerators, not trainers lecturing and pushing content? Let them do what is natural: conversations, fixing, solving and improving work and using them as learning moments for their co-workers and teams.
Due to the massive impacts of the COVID-19 pandemic, organizations are scrambling to survive and reinvent themselves. The field of training has been hard hit with limited budgets and the sudden shift to remote technologies. Furthemore, L&D teams are expected to train more people with fewer resources.
Studies show that the roles of frontline leaders will need to undergo a reset or reinvention to deal with the impacts of COVID-19. Progressive companies are extending their L&D efforts relying, more on the frontline leaders to take on the role of coaching and training. The challenge, however, is that these frontline leaders are also stretched out and face rapid demands in their jobs; so being a trainer as an added task is yet another item on an already overwhelming “to do” list. The old concept of train-the-frontline leader as trainer no longer works.
Your role as trainer, designer and L&D leader is even more crucial today. Frontline leaders rely on you to introduce new ways of improving the performance of their teams with the new demands.
Frontline leaders can become good trainers, if we follow these rules:
- Rule #1: Don’t train them to be trainers!
- Rule #2: Allow them to be who they are!
- Rule #3: Make them learning accelerators!
This non-traditional workshop is designed for trainers, designers and L&D leaders to guide and support frontline leaders and teach them to coach thereby, accelerating learning with co-workers.
- Understand today’s business climate and its new demands on trainers, designers and L&D leaders
- Improve your skills and knowledge to help frontline leaders become learning accelerators - critical thinkers and problem solvers with their work and experience
- Increase the capacities of frontline leaders to help their team members perform on the job
- Train frontline leaders on the newest methods in consequence thinking, risk analysis, troubleshooting, experimentation, results analysis to reduce cost and improve profits
- Apply new techniques to train frontline leaders in analytical skills to improve decision making, and arrive at better results
- Scale the frontline leaders’ capacities to think about how to deal with unknown, uncertain and unpredictable work conditions
- Immediately obtain ready-to-use training kit, templates, videos, resources, flash cards, and exercises to implement the course on “Learning Accelerators” design for frontline leaders
- Differentiating the traditional role of trainers and the role of learning accelerators
- Adjusting to the demands for resiliency, rapid response, and agility
- Thinking as catalysts / accelerators to help teams and co-workers become critical thinkers and problem-solvers in doing their work
- Getting your frontline leaders in the “get-it-done” mode: reducing costs, increasing speed, etc.
- Enhancing skills to constantly leverage the “fix-solve-improve work” model - a simplified critical thinking and problem solving framework
- Training frontline leaders to accelerate “fix-solve-improve work” capabilities
- Understanding the role of the learning accelerator as discoverer of work issues
- Determining where it all starts: observation of changes, future and immediate, at work
- Discovering deviations from goals and standards, failures, near misses, accidents, errors, etc.
- Diagnosing problems and issues at work
- Anticipating problems with consequence thinking and risk analysis
- Analyzing what the data reveals
- Using critical analysis, troubleshooting, and problem-solving as learning methods
- Understanding the role of the learning accelerators in finding and providing answers
- Knowing the best sources of answers and solutions
- Learning to find, search, network, and source answers
- Avoiding instructions, encouraging discovery and exploration, learning by doing work
- Establishing trusted networks of a few peers
- Co-creating answers from stakeholders, customers, teams and others
- Using software and platforms to accelerate team co-learning and collaboration
- Understanding the role of the learning accelerator in experimentations, tests and trial and errors
- Knowing when and how to test answers and solutions
- Applying the “fix-solve-improve work” thinking process
- Using the principles of beta, mock-ups and mini-projects
- Conducting fail-safe trial and error
- Experimenting multiple approaches to test solutions
- Using trial and error and testing as learning moments
- Understanding the role of the learning accelerator in seeking feedback
- Comprehending what data means to work results
- Learning when tests and experimentation fail or succeed
- Knowing when to repeat the process
- Scaling capacities of frontline leaders to think beyond the obvious problems
- Using feedback and data analysis as learning moments
- Learning how to use the “fix-improve-solve” thinking model as a coaching guide
- Delivering coaching and learning in the flow of work and in huddles
- Accelerating ”training” into a form of conversation
- Transitioning from trainer to problem-solver coach
- Helping frontline leaders to be accelerators of learning while in the workflow
- Make your job easier by helping frontline leaders accelerate learning
- Provide frontline leaders with a reusable template and tools for accelerating learning
- Obtain ready-to-use trainer and participant guides, PowerPoint slides, exercises, videos, templates and resources for easy, faster and immediate use to conduct and implement “The Learning Accelerators Course for Frontline Leaders”
- The workshop saves you time and helps you immediately in solving problems and finding answers. You will learn to address real-life real issues.
- Improve performance by accelerating learning capacities of co-workers and team members
- Obtain easy-to-use, reusable and repeatable methods in accelerating learning
- Build confidence and skills in helping co-workers and teams to be better and faster learners
- Translate training into a day-to-day natural event which leads to reducing costs and increasing flow at work.
This workshop employs the “Fix-Solve-Improve Thinking Model.” It is a simplified, easy-to-use and tested model for new and upcoming frontline leaders to learn how to help team members do critical analysis and problem-solving at work. The model is an ideal guide for trainers and designers to upskill frontline leaders to accelerate learning with their team while doing work. This helps frontline leaders co-learn with team members in the flow of work.
By attending the workshop, you’ll obtain the following resources to help you conduct or implement "The Learning Accelerators Course for Frontline Leaders".
- Leader’s Guide
- Participant’s Guide
- PowerPoint Slides
- Webinar Presentation Guide
- Ice-Breakers
- 10 ready-to-use thinking tools
- 10 exercises in critical analysis and problem-solving
- 5 Case videos
- 10 Idea videos
As part of the workshop, you will receive one pack of the Fix-Solve-Improve Thinking Cards and a poster. The cards and poster are companion job-aids for trainers and frontline.
The workshop is designed for trainers, designers, and L&D and operations professionals who have the need to implement leadership development programs for frontline leaders. The trainers attending this workshop will learn to train using a simplified model that is intended to help new, upcoming, and high-potential frontline leaders.
This workshop is highly interactive, engaging, and deep in learning. Participants will participate in three live ZOOM virtual (2 hours each) sessions. They will also submit small exercise documents to translate ideas into actual applications. Participants will also access a secure and private website for references, videos and exercises.
About Ray Jimenez, PhD - Lead Facilitator, Mentor and Coach
Ray started his career in operations management, information technology and organization development. His background allows him a special expertise that combines the hard sciences in operations and technology with the learning sciences. Ray is the chief learning and software architect and strategist of the webinar community TrainingMagNetwork. In partnership with Training Magazine, Ray’s team has grown TrainingMagNetwork to 180,000 members with hundreds of webinars.
Ray Jimenez, Ph.D., spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. Ray is the author of Workflow Learning, 3-Minute e-Learning, Scenario-Based Learning, Do-It-Yourself eLearning,Story Impacts Learning and Performance eBook and an upcoming book, Hyper Story Learning Design. Ray has worked with American Bankers Association, Neiman Marcus, the U.S. Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Missing Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, California Institute of Technology, MIT, to name a few.
He is the Chief Learning Architect for www.VignettesLearning.com. Ray teaches at the University of California, Irvine, University of Texas Southwest Medical Center, Dallas, Assumption University, Bangkok and Open Learning University, Hong Kong. He is a sought-after expert and workshop facilitator for Training Magazine, Learning Guild and ATD Conferences.
Ray is a master webinar presenter. He makes participants alive, active, engaged, at ease, learning – never a dull moment. Webinar participants describe Ray as “fun,” “engaging,” “technically savvy,” “provocative,” “inspiring,” and “has depth and experience in learning system.
Mentors and Co-Presenters
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Jonathan Workman |  |
Crystal L. Fernandes-Harris | |
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Melissa Erceg Dougherty |  |
Susie Tiggs, Ed.S | |
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Victoria Darnbrough |  |
Nicole Dalton | |
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Brenda LaRose | Kath Cherie | ||
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Aimee Lantzy |
For More Information
For interested participants outside of the US with inquiry regarding time differences, please click on this link to see time conversion example and find your related time. Thank you.
November 2023 WORKSHOP
Whole Group Main Session Date: Virtual Zoom Sessions
Session 1: November 30, 2023
Session 2: December 07, 2023
Session 3: December 14, 2023
Fallback Date : December 15, 2023
(In case a session is moved due to technical issues.)
Session Time
8:30 am - 10:30 am - Pacific
9:30 am - 11:30 am - Mountain
10:30 am - 12:30 pm - Central
11:30 am - 1:30 pm - Eastern
Please email us to let us know how we can help with special arrangements and mentoring support. Kindly provide us with details to better assist you.
Fees
One participant - $750.00Click here to register.
Discounts
20% Special Early Bird Discount
(Valid for registrations up to 45 days before the workshop)
10% Early Bird Discount
(Valid for registrations beyond the special early bird period up to 30 days before the workshop)
Other Discounts:
5% for the second participant from the same company attending the same workshop sessions
5% Government/Non-profit Discount
Please contact us for assistance.
Group Attendance
Group discount for several participants, or attending both workshops.
Special format and design and discounts if you have a small group of 6 or more.
Please contact us for assistance.
If you have more than 10 facilitators and presenters, please contact us to learn more on how you can obtain the license to the “Training Frontline Leaders as Learning Accelerators Certificate Workshop”. Contact us!
For a group of 6 or more participants, please contact us for special pricing and benefits. Contact us!
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Ray Jimenez, PhD
Ray Jimenez, Ph.D., spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. As a management consultant, Ray has worked with various experts from different domains and industries. Ray is the author of Workflow Learning, Microlearning Impacts Report, 3-Minutes eLearning, Scenario-Based Learning, Do-It-Yourself eLearning, Story Impacts Learning and Performance eBook and Story-Based eLearning Design.
Ray has worked with American Bankers Association, Neiman Marcus, the U.S. Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Mission Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education and California Institute of Technology, to name a few. He is the Chief Learning Architect for www.VignettesLearning.com and www.SituationExpert.com. He has taught at the University of California, Irvine; University of Texas Southwest Medical Center, Dallas; Assumption University, Bangkok and Open Learning University, Hong Kong. He is a sought-after expert and workshop facilitator for Training Magazine, eLearning Guild and ATD Conferences.
Workshop participants describe Ray as “fun,” “engaging,” “technically savvy,” “provocative,” “inspiring,” and “has depth and experience in Story-based eLearning Design.”
Jonathan Workman
Jonathan Workman has been in the learning industry for more than 20 years designing and delivering solutions for instruction-led, web-based, video- or computer-based training, and elearning for national and international companies. In all his work, Jonathan incorporates elements of micro-lesson design, collaborative learning, social learning and storytelling, a skill he learned first during his stint in improvisational comedy and later on honed in story-based design learned through his association with Dr. Ray Jimenez. Jonathan has experience in areas of manufacturing, financial and operations safety, processes and equipment training and learning design.
William J. Ryan, PhD
William J. Ryan, PhD provides strategic and technical guidance to organizations focused on developing and impacting talent through learning and performance solutions. Bill has a demonstrated record of corporate and industrial management experience leading performance support and instructional design teams globally including government contracts (Department of Energy), high technology (IBM & Westinghouse), and health-related industries including home health care and insurance (Humana). As the Principal Consultant of Ryan Consulting, LLC he works with clients looking for key opportunities for change, identifies the best approach, and makes that change happen. Recent clients include Delta Faucet with a comprehensive talent staffing and development plan and Blue Circle Leadership developing a blended online program in leadership development, consulting with institutions expanding or developing CBE degree programs, providing an implementation strategy for a Hiring for Competency model for the National Retail Services, a Tennessee state initiative focused on workforce development and helping businesses retain and develop their workforce. He is also actively working with a clinical start-up focused on improved clinical techniques for infants born with Neonatal Addiction Syndrome (NAS) and a blended leadership and coaching program for a multi-state manufacturing corporation, as well as developing alternative talent development strategies aligning newly defined career pathing with learning ladders.
Dr. Ryan holds a M.S. from Ithaca College focused on Instructional Design and a Ph.D. in Computing Technology in Education from Nova Southeastern University.
Melissa Erceg Dougherty
Melissa is an Instructional Designer for a company in the financial services industry. She also mentors for Vignettes Learning, helping others learn how to hone their scenario-based instructional design skills. She has been in the Training world delivering and creating training for a little over 11 years. Melissa has written several articles for the eLearning Industry website and enjoys sharing her knowledge of instructional design with others.
Delia Smola
Strategic‐thinking Training Consultant with more than 18 years experience in training and course development: delivering training, designing and managing training projects internationally. In addition, served as an organizational development lead supporting initiatives in 7 languages and in 14 countries. Adept at assessing needs, generating options and implementing learning solutions in collaboration with clients and stakeholders. Expertise in designing and implementing strategic plans and develop high performing teams. A genuine passion for elevating organizational perfromance and employee satisfaction.
Aimee Lantzy
Aimee Lantzy is currently the Director of Learning & Development at GitHub. She has over ten years of experience in content creation, instructional design and learning strategy and has worked with some of the top performing eLearning companies in the country. She holds the Certified Professional in Learning and Performance (CPLP) certification from ATD as well as additional certifications in content rights management, intellectual property rights management, story-based learning design, scenario-based learning design and mobile learning development. Aimee is currently a doctoral student in education at Johns Hopkins University.
Brenda LaRose
Brenda LaRose has been involved in training for most of her career, beginning with the design and delivery of art courses for adults. She has designed and delivered solutions for instructor-led, web-based and computer-based training such as eLearning for her own training organization and for national organizations, incorporating creative elements whenever possible. She now incorporates micro-lesson and story-based design elements that she learned through association with Dr. Ray Jimenez to engage learners and ensure that lessons have an impact. Brenda has experience in areas of retail, leadership, mentoring, processes, health & safety, facilitation and learning design.
Crystal L. Fernandes-Harris
Crystal L. Fernandes-Harris has more than 10 years of experience in instructional design, training and e-learning video creation, and editing and developing documentation. Crystal is passionate about the Flipped Learning Model and continuously supports the implementation of engaging and creative blended learning methods, especially micro-learning and story-based design. In 2016, Crystal was a recipient of the 2016 Emerging Training Leader from Training Magazine and in 2017 she received the Academy of Human Resources Development’s (AHRD) Excellence in Scholarly Practice Award for the submission - Flipping the Corporate Classroom: Challenging the Norm in Legal Technology Training.
Crystal has experience in the areas of electronic medical records, new employee orientation, various legal technologies, processes and software training and design.
Jeffrey Riley
Jeffrey Riley has over 30 years’ experience in the learning industry as an educator and in the business world. He started life as a teacher in public schools then entered the business world selling insurance.
During the years before technology, Jeffrey created in person training along with manuals, guides, and job aids. As technology became part of all businesses, he learned to use that technology to improve learning delivery and learner performance.
In the 1990s, Jeffrey helped a large regional insurance agency in Savannah, GA train their staff in the use of computers for processing work. As a one-person training department, he realized technology was the only way to deliver learning to a geographically growing company. He used various software programs to create and deliver learning through the Internet and learning management systems. One solution was to implement a train the trainer program so new hires in any office could receive immediate training on the corporate intranet guided by the trainer in that office.
He earned certification as an instructional designer using Dr. Robert Mager’s system. Some organizations he has worked for are Palmer & Cay Insurance, Wachovia, Savannah College of Art and Design, and Sunoco.
Jeffrey is now a Certified Gamification Master Craftsman with Sententia Games, and is the owner of Practical Learning Concepts consulting with businesses to implement eLearning and gamification. Current clients are Texas Mutual Insurance Company, CALs Convenience Stores, Training Unlimited USA, and Construction Financial Management Association (CFMA).
Susie Tiggs, Ed.S
Susie Tiggs is the Deaf/Hard of Hearing Services Lead for the Texas Sensory Support Network. Much of her work revolves around providing professional learning opportunities to educators working with students who are deaf/hard of hearing or deafblind. She has worked for over 10 years creating and delivering training to adults and more than 30 years working with students who are deaf/hard of hearing, visual impaired, or deafblind. Susie is a doctoral candidate in distance education and online learning, researching the use of digital badges to facilitate personalized professional development for deaf educators.
Nicole Dalton
I come from a family full of educators. From teachers and professors to school founders and University Presidents. Personally, I wanted to teach History and do have an undergraduate in Elementary Education with an Academic Emphasis in History. However, during my undergraduate time, my University decided to add a MS in Instructional Technology.
After obtaining my BA, I started graduate school and I took a few classes in the MS IT program. I instantly fell in love with it. I enjoy apply all aspects of the Instructional Design and Development model (e.g. ADDIE ) to ensure we meet the needs of learners "where they are", taking them where they need to be, and improving items based on feedback. I have worked in the Corporate Training world for approximately 20 years, both in Banking and in the CRO world. I love my job and working with my clients and colleagues to work toward the common goal of developing effective and efficient learning interventions.
I live in between Edenton and Hertford, NC, near the Outer Banks of North Carolina on the very tip of the NE NC Coast. I married my high school sweetheart 28 years ago, and have one 13 year old daughter, three dogs and one horse.
Kath Cherie
I have been working in the L&D field for 14 years, mostly in a contact centre. I joined our Change Team. Change is all about behaviour changes - exactly as learning is. An ideal fit.
I am a very proud mother and grandmother. Another important area of life for me is crafting. I love making, sharing and giving cards and other paper creations I have made. A few months ago I discovered Brene Brown. This has opened a new world of learning, thinking and growing for me. I so appreciate the stories Brene uses to highlight her messages.
Victoria Darnbrough
Victoria Darnbrough, BA, MBA, CTDP, is an accomplished and innovative Learning and Development Strategist and Trainer with proven track record of evaluating, designing and delivering successful blended learning initiatives that include LCMS, LMS, HRIS, CRMS, Talent Management,distance collaboration tools, online assessments and SaaS solutions in verticals of sales, software, human resources, technology, training, security (DND), brokerage, finance, audit, healthcare, education, leadership, hospitality, customer service, manufacturing, professional services, call centres, crown corporations, and both Canadian and US government.
Leverages 20+ years of experience to achieve corporate goals and initiate innovative learning programs by empowering people, streamlining process, and utilizing technology. Successfully implemented solutions in both traditional and virtual work environments. Developed and implemented Sales, Marketing, and Industry networking initiatives to showcase the future of eBusiness/eLearning to global training specialists and human resource professionals around the World.
Possesses a positive, astute, and results-driven attitude. Service-driven by nature, combines well-developed communication skills with the ability to establish and strengthen relationships with customers, team members, partners and key industry influencers. Understands the value of initiating Learning and Development requirements and programs that facilitate positive change to outpace the competition and gain market share. Committed to excellence. Inspires loyalty. Change Agent. Business Driver. A concierge of Learning and Development.
Specialties: Learning and Development Specialist, Strategic Planning/Business Development, Team Building/Sales Training and Leadership, Project Management/Problem Solving, Change Management, Channel Management,and Technologies: SFDC,SaaS,Social Media