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Quick Questions - Instant Answers Workflow Learning Workshop Videos - Session 2

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    Workflow Learning: Quick Questions - Instant Answers
   
 

Quick Questions - Instant Answers
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  • 46 profile sm
    brian patrick
     Jul 07, 2019 12:42pm
    (1)
    I think getting the quick answers is important but it's more important to post those somewhere and have people review to make sure the answer is optimal/approved/repeatable/etc. I think what happens now is people can get their answers quickly enough but then don't process them or publish and so it gets forgotten and becomes a question/answer thing again the next time and the next time.
    • Traininggroup fun 04
      Melissa Dougherty
      Jul 08, 2019 04:05pm
      Sadly I have seen that happen a time or two. That is why during our new software rollout we actually have a training person assigned to the SCRUM and defect meetings so she feeds me the nice to know or ought to know information she picks up from the meeting and I can incorporate it right away into our online training modules; no waiting on an official memo to come out about it so we stay one step ahead on these things.
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