What do I want to change, fix or improve? What’s the expected/desired outcome? Employees are not properly protecting the company’s information or resources.
Answer/Solutions:
What do I know about this? How Should I proceed? Employees are supposed to properly back up their service records as they complete jobs for customers and are to not leave their laptops unattended, such as in their vehicles or in public places.
Footer/Feedback Metrics:
How do I know if it is done right? All customer transactions will be backed up using the company-approved methods and all laptops will remain secure with the technicians at all times; unless left in their offices at work overnight.