This is the first exercise of the workshop. The purpose is for you to experience as a learner a troubleshooting process. When learners observe problems at work, they go through a deliberate or instinctual troubleshooting process. They try to “figure it out.” The exercise helps learners to follow a more methodical guide in diagnosing work issues. You may use the work issue from previous exercises or pick a new work issue as your focus in the exercise.
Review the examples, articles, and videos below. To get a completion mark, post at least one comment in the references.
Click "Exercise 1" and complete the form. View your peer learners’ exercises, make positive comments, and share insights.