An opportunity in Workflow Learning which we call scaling our skills from standard tasks into capabilities and capacities to think through unfamiliar problems. creative solutions, unknown, reduction
Workers think of their work in terms of tasks and the steps needed to get the job done.
They are bound by their skills and what is expected of them.
We train them on predictable items - usual workplace processes and how to handle them.
When they are presented with the unknown, like finding ways to achieve 1% waste reduction, they are unable to address the challenge.
This is an opportunity in Workflow Learning which we call scaling our skills from standard tasks into capabilities and capacities to think through unfamiliar problems.
How do we scale to be able to identify the problems, find creative solutions, and provide answers that are quick and reliable, and to work together in order to obtain the results?
Scaling of capabilities is about moving our workers from tasks orientation to being able to think through when presented with the unexpected and the unknown.