1. Surprisingly, there are many times that learners discover solutions and answers during conversations among themselves.
2. Our role, therefore, becomes that of the person who perks the learners to help bring out more useful and interesting ideas from their experiences.
3. The ability to help workers and learners from a micro scenario goes beyond just giving them answers.
4. We facilitate the conversation to enable them to come up with micro answers and micro discussions along the process.
5. The micro-conversations concept can be used to help learners access immediately useful ideas.