The challenge in Workflow Learning is examining in your mind your point of view, background information, and assumptions.
Most of us are content-driven or one which is referred to also as instruction-driven.
Workflow Learning is defined as helping the learners think for themselves and fix work situations.
It requires different points of view and what goes on in the learner's mind while doing work. It cannot be based only on instructions.
When a person tries to do some work, the thinking process simultaneously works in finding what the problem is, how it gets fixed, and what happens if it doesn't get fixed.
Workflow Diagnostic Process:
- What is the history of the problem?
- What happens if the fix doesn't work?
- Try the fix in other conditions.
- Is it working?
In coaching, we want to help the learners find the solutions by themselves because that is part of performing and learning on the job.