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Training Frontline Leaders Idea: Thinking Beyond the Obvious

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    Training Frontline Leaders Idea: Thinking Beyond the Obvious
   
 

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Key Ideas:

1. In traditional training programs, learners are taught to follow a certain set of steps and procedures.
2. But since there are a lot of unexpected issues at work, we need to train workers to think beyond.
3. Frontline leaders must be trained to face consequences, situations, and issues at hand.
4. Ask questions to explore possible scenarios and help discover what is beyond the obvious to accelerate learning.
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