The lack of presence and connection is most often replaced by digital options. Even in face-to-face training, empathy is very elusive. needs, deeper, concern.
Some of our employees, team members, learners, participants may feel that they are not understood and have difficulty to connect especially in this time of crisis.
The lack of presence and connection is most often replaced by digital options. Even in face-to-face training, empathy is very elusive.
Ask these questions:
Do I really understand and feel this person?
Do I know what is the biggest concern of this person?
Empathy must be done in a deeper level of understanding so that we could feel our learners' needs and relay our content with them more comfortably.