We tend to be so biased with what we do that the very questions we ask show an expectation bias. leader, nomadic learner, awareness

Nomad workers and learners develop a different kind of mindset and skill set in order to expand their capabilities. connecting, reliable sources, skills

The lack of presence and connection is most often replaced by digital options. Even in face-to-face training, empathy is very elusive. needs, deeper, concern.

Learners can always refer to the lessons from training and documentation but generally we want them to find the answers using their experience at work. standards, scaling, validate, elevate the conversation

We must train workers to contribute productively through a structure or methodology. solve problems, fix, improve, work issues

Using reflective questions in webinar conversations is enjoyable on the participants' end because it is far from just lecturing. Embedded answers, reflect on answers