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Why and How to Deepen Customer Empathy

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    Why and How to Deepen Customer Empathy
   
 

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  • Babcock andi cropped resized
    Andi Babcock
     Feb 15, 2023 03:18pm
    I made this comment in the video above, but empathy is soo much more powerful than "I'm sorry." LOL what are you sorry about? You came to work today? You had to take my call? The weather is cold? Empathy allows you to personalize your response and start building rapport .
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