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Saying No with a Smile, While Maintaining Relationships within the Business

 
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Situation
General information of the situation
Resources
Alert Others
Situation
General information of the situation
Alert Others

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
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Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
ABC, Inc is a large global CRO with over 20,000 employees and one dedicated learning department. This department is overwhelmed with requests for their assistance from the business. Requests run the gamut - from consulting to both small and Enterprise-wide projects. There are not enough resources and no plan to hire more. How do they meet the needs of the business and maintain relationships with those they have to offer reduced services or turn away?
What's the biggest challenge?
1. High demand 2. Not enough resources 3. Concern about maintaining relationships with business partners
What's the objective?
Develop a process that will analyze projects to determine the following: 1. Those that can be self-service 2. Priority of the project - e.g. impact to the Enterprise, Employee Safety, etc. 3. Quick Wins 4. Level of Service needed - e.g. Consulting vs. full development


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Nicole Dalton    
April 29, 2020