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Why won't they stay?

 
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Situation
General information of the situation
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Situation
General information of the situation

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
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Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
The HR manager is falling behind on some key projects because of an ongoing issue finding candidates for one department. New hires are leaving the Client Services department after only a few months. Delays and errors have become common among this group and clients are complaining.
What's the biggest challenge?
Experienced CS employees have to pick up the slack for the vacancies, leaving them no time to help or coach the new hires. New hires are taking too long to ramp up and they feel disconnected from their peers. The department needs to reduce turnover and stabilize the team before clients start leaving.
What's the objective?
Understand the cause of the turnover and take steps to reduce it.


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Ray Jimenez, PhD    
March 26, 2020
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