Machines Are Taking My Job I'm Out

 
Situation
General information of the situation
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Situation
General information of the situation

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
A 60 year old traditional home title company has been bought by a tech reliant start up with the goal of decreasing what takes two weeks for a title examiner to complete to a 90 second process via machine learning. This change is at least three years in the future. However, fear regarding being replaced by a machine is spreading rapidly and the company is experiencing a mass exodus of employees now, greatly impacting productivity and profits.
What's the biggest challenge?
Calming fears and creating excitement and trust regarding the future among employees in the midst of future changes.
What's the objective?
Retaining experienced employees: Typically we look to management to tell employees something or do something to "make" the employee feel better. But, what experience can support employees to discover and open doors to a deeper understanding of an unfamiliar place, and see if the company remains a good fit for their career , values, interests and skills?
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Ray Jimenez, PhD    
March 26, 2020