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Resistance to New Procedure
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Our department has started developing e-learning modules from content that was previously presented in live sessions. A new procedure was recently implemented to provide a process for the development of these training modules. The procedure requires the subject matter experts (SMEs) to provide the content to the training team on a blank PowerPoint (PPT) with a detailed script for the narration, and then it is the training team's responsibility to add the graphics and record the audio for the e-Learning module. Some of the SMEs still want to be in control of the training, and keep finding "errors" for the training team to correct. When the edited version is returned to the SME for final approval, they find other errors that were not noticed the first time. Sometimes they don't catch the errors until after the narration has been done and it has to be re-recorded. These back-and-forth requests for editing has impacted the productivity of the training team.
