eLearning and Interruptions

 
Situation
General information of the situation
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Situation
General information of the situation

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Jane is a new employee and during her one-on-one meeting with her new boss she expresses her frustration with completing all of the required eLearning courses. She is not sure which courses to take and in what order. To complicate things, she is sometimes interrupted by incumbent employees who stop to talk. Additionally, Jane's training is sometimes interrupted during busy times and she is asked to assist customers.
What's the biggest challenge?
Jane does not feel she is being productive with completing the assigned eLearning courses due to interruptions.
What's the objective?
The objective is to help Jane be more productive with completing the assigned eLearning courses.

Ray Jimenez, PhD    
March 26, 2020