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Health Plan Operations Costs- High Employee Turn-over Rate (Employee Retention)

 
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Situation
General information of the situation

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
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Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
The HR Department at XYZ Health Plan has reported to Senior Leadership that for FY 2019 there was an increased Employee Turn-over Rate from 20% in quarter 1 to a concerning 35% in quarter 4 for the job role of the Prior Authorization Nursing Staff. The Operations Team are not sure what to do about this employee retention issue.
What's the biggest challenge?
Find the underlying cause to prevent employee egress from the company and avoid the high cost of employee prospecting, hiring and retraining
What's the objective?
Perform a root cause analysis to identify the underlying cause and then establish preventative measures or strategic objectives to correct the identified cause.
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Employee Retention (8)


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Ray Jimenez, PhD    
March 26, 2020
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