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Video - "I Am Out of Here" Vs. "This Is Uplifting" Passion in Our Content Uplifted

Learners feel uplifted when they recognize the value of the lessons more than just knowing the content. emotions, knowledge, skills, apply, engage.

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James Gregory

Feb 06, 2023 09:21am

An interesting pair of opposites here, and obviously ones worth considering. Stirring emotions to apply knowledge and skills is quite a challenge, and I assume one that will require different tactics for different learners and situations. One path to success might be using case studies or scenarios that show the impact of a contributor's work on an end user or customer (especially if that impact goes beyond providing a product and instead focuses on improving an experience or providing an opportunity). A similar approach might be showing the learner/contributor what the alternative is--i.e., what failure to apply a concept means for the company, the business unit, and the individual (I'm thinking of a little Fremdschämen here).

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Solutions

Video - Who Are the Nomad Workers and Learners?

Researches and case studies define the Nomad Workers and Learners as those concerned with well-being, prioritize their own personal goals, want to be respected and listened to and continue with their curiosity. independence, immigrants, growth, autonomy.

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Solutions

Session 3 Why Thinking Is Important

Why are thinking skills and independence so important in training the nomad workers? content, technology, thinking.

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Solutions

Session 2 They Used to Love Their Work

How should you balance their needs for self well-being and the demands for productivity? Stressful, flexibility.

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Solutions

Session 1 Millions of Things

How do you figure things out yourself and deliver results? remote work, deadline, discipline.

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Solutions

Video - Can He Figure It Out?

The ability to think through work situations and figure out solutions are some of the most powerful learning capacities. Technology, jobs, software.

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James Gregory

Feb 03, 2023 10:46am

Carrying forward the idea that Workflow Learning is critical thinking reimagined, I would point out that it's also a self-reinforcing cycle. As we solve problems we add to our knowledge base and have, therefore, more resources upon which to draw when next we face a task that requires us to think, reflect, and then solve. IOW, thinking critically helps us become better critical thinkers or, practice makes perfect.
Ray Jimenez, PhD

Feb 03, 2023 10:56am

Thanks, James. This "reflect and solve capability" is natural in humans, but so underutilized. Ray

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Solutions

Video - Workers Figure It Out

The workers and learners’ ability to figure out is fundamental because it is the way that they learn best. Improvise, leadership, constantly train

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James Gregory

Feb 03, 2023 10:38am

(1)

Andi, I like your point about the frontline correcting faster than training can be created. You also hit on another idea I find fundamental, i.e., that "training" is largely about communicating and therefore must adapt to circumstances and audiences. As you say, providing the right resources will allow the frontline to get up to speed or course correct rapidly, and those resources are usually the right information in the right format at the right time. That could mean training of the formal sort, but, perhaps more commonly, it's just enough performance support content that appears just-in-time.
Jessica Orleans

Feb 06, 2023 06:53am

Definitely. That is a quotable line right there, James. Provide "just enough performance support content that appears just-in-time."

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Video

How to Learn

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Solutions

Video - Newfound Freedom in Remote Learning

There are opportunities for new inputs, experiences, and discretions in how we do work. mechanized, reflect, consequences

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James Gregory

Feb 03, 2023 10:14am

For some reason this video made me think about reducing the barriers to entry for our online resources. Working remotely means that most everything we do is mediated through yet another virtual dashboard, another video call, another website. To help provide just enough and just-in-time learning, the access to that learning has to be as effortless as possible. My organization struggles with content, well, organization. We've got stuff all over the place. A unified, simplified structure for categorizing and housing content is what we need, but I suspect that's not uncommon. Simplification. Reducing barriers to entry. Those are my takeaways here.

Solutions

Video - Instruction Learning Is Different from Learning While At Work

Help learners think for themselves and fix work situations. assumptions, instruction-driven, content-driven, diagnostic process

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James Gregory

Feb 03, 2023 10:27am

I'm intrigued by the notion of taking the worker's/learner's perspective on the job. Considering their thought processes, conscious or otherwise, would push us toward learning methods that focus not on instruction but on something like predictive questioning. I would define that as a series of questions that a worker would ask her- or himself while facing or undertaking a work task. The sort of questions would depend on the worker's level of mastery, and indeed the types of questions themselves would align with the Workflow Diagnostic Process. E.g., for the category "What is the history of the problem?" a worker might ask: Have I done this before? If so, when? How does this situation differ from a previous one? For "What happens if the fix doesn't work?" a worker might ask: What options do I have for solving this situation? What's my plan B? For "Will this work in other conditions?" a worker might ask: When would I not try this solution? Why? How can I improve solutions for other contexts based on what I've learned from the current solution? And lastly, for "Is it working?" a worker might ask: How do I know that this solution is working? What does good look like? What does good enough look like? Why is it working? Will it continue to work? All of this gets down to durable skills, the idea of teaching workers to ask the questions (and provide confident answers) that an expert might ask themselves to solve a problem and verify that the solution worked. In other words, we're talking about teaching critical thinking.

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