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Workflow Learning - Thinking Through - Scaling Capacities
Workflow Learning - Thinking Through - Scaling Capacities
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  • 2016 04 26 9 00 33
    Mayra Godoy
     Jul 12, 2019 08:47pm
    (1)
    I too always seem to start with the "Who, What, Why, When and How" to get to a solution. If I don't understand the need, I can fully provide a solution because it could be clouded by other misleading information which could lead to a different direction in resolution.
    • Ds 092019
      Delia Smola
      Jul 16, 2019 12:09pm
      I agree Mayra. I have seen too often where we are working like bonkers on a solution that may NOT be the solution and sometimes we do not have clarity of the problem.
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Workflow Learning - Trust - Learn from Others
Workflow Learning - Trust - Learn from Others
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  • 2016 04 26 9 00 33
    Mayra Godoy
     Jul 01, 2019 08:26pm
    I have noticed that when I provide a solution or an answer, I provide the reasoning behind why we chose that path as the standard process.
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Workflow Learning Implementation
Workflow Learning Implementation
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  • Ds 092019
    Delia Smola
     Jul 13, 2019 04:55pm
    We have sponsored programs that reward individuals for surfacing issues and questions. Sometimes part of the reward was to include the originating worker in solving problem. Instead of just surfacing a concern the workers would be included in solving the problem and testing solutions. By including them we leveraged frontline expertise and championed internal networking.
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Thinking Processes
Thinking Processes
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  • 2016 04 26 9 00 33
    Mayra Godoy
     Jul 12, 2019 08:41pm
    (1)
    This is exactly what we are trying to solve for in our current team. How to speed up the thinking process?
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Why Work Focus is Important
Why Work Focus is Important
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  • Img 20190704 094405
    Nancy Yeo
     Apr 17, 2020 09:44pm
    this is just-in-time learning or aka on-the-job training in the workplace environment
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Start with Work
Start with Work
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  • Img 20190704 094405
    Nancy Yeo
     Apr 20, 2020 10:07pm
    this is the best way to learn best practices, and learn from mistakes made (if decisions were good ones). Many times, workers who are problem-solvers may not be great when we get them to share how they solve the problems. But with the workflow process - structure provided, this structure makes it easier for workers to think through how they have solved the problems. This way, the great positive experience is captured and not forgotten, and can be replicated. Fantastic.
    • Traininggroup fun 04
      Melissa Dougherty
      Apr 21, 2020 04:49am
      Nancy, what do you think prohibits workers from wanting to share or makes them not good at sharing their solutions? How can we help get the conversations and sharing going? What might incentivize them to share?
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Tracking Metrics for the Hidden
Tracking Metrics for the Hidden
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  • 2016 04 26 9 00 33
    Mayra Godoy
     Jul 12, 2019 08:06pm
    (1)
    We have just established Super Users in our team. Our expected outcome is that by having experts in one concentrated area and allowing them train others on a task or the diagnosis process will add to their Workflow Learning. One key point you mentioned which we can track on metrics is "are their conversations maturing". Do they become more comfortable discussing their specific topic? How confident are they in their knowledge and training others?
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Experience Expertise Contribute
Experience Expertise Contribute
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  • Headshot (3)
    Stephanie Bass Faust
     Jul 09, 2019 06:32pm
    We often forget to ask the people who are using the system everyday in their agencies what "what works best for you?" or "what about this process is not working, where are you blocked?" Unfortunately the IS department that writes the code for the system, does not realize or understand how the agent needs to work, what their day to day work life is like. We need to do a better job of asking the end users for assistance.
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Whack-a-Mole Implementation
Whack-a-Mole Implementation
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  • Ds 092019
    Delia Smola
     Jul 13, 2019 04:46pm
    I have seen the benefits of Daily Connects that occur every morning at 9AM for just 10 minutes. These sessions united various departments to meet for ONLY 10 minutes using a lightening round format.
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How Did you Do it - Experience sharing
How Did you Do it - Experience sharing
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  • Rej 150x200
    Ray Jimenez, PhD
     Jun 26, 2019 12:17pm
    Please post your comments. Learn from others. Help others learn.
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