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  • Rej 150x200
    Ray Jimenez, PhD
     Jun 26, 2019 12:17pm
    Please post your comments. Learn from others. Help others learn.
Back to Work to Apply Diagnostic Process
Back to Work to Apply Diagnostic Process
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  • Headshot 2018
    Edie Moore PhD
     Jun 27, 2019 09:05pm
    This diagnostic process is really a strategic analysis in a sense, providing the worker [as they work] with the rights tools to not only do their job successfully, but to strategically find viable, sustainable solutions.
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Workflow Learning - Scaling Capabilities
Workflow Learning - Scaling Capabilities
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  • Rej 150x200
    Ray Jimenez, PhD
     Jun 19, 2019 08:20am
    Please post your comments. Learn from others. Help others learn.
I Need Answers Now
A video summary of our conversations with Sharon Drawdy, Crystal Fernandes-Harris, and Jonathan Workman.
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  • Profile pic
    Kristen Huntington
     Jul 10, 2019 09:21am
    (1)
    I do find that what we struggle with is capturing the informal learning that happens on the job in order to communicate out the solutions. In many cases, the workers actually feel dis-incentivized to share their knowledge.
    • Traininggroup fun 04
      Melissa Dougherty
      Jul 10, 2019 04:26pm
      Kristen why do you think that is? That they don't feel the incentive to share? Is it perceived job security? If only I know it they need me? Just curious on your thoughts. Melissa D. Mentor Vignettes Learning
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Quick Questions - Instant Answers
Workflow Learning: Quick Questions - Instant Answers
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  • 46 profile sm
    brian patrick
     Jul 07, 2019 12:42pm
    (1)
    I think getting the quick answers is important but it's more important to post those somewhere and have people review to make sure the answer is optimal/approved/repeatable/etc. I think what happens now is people can get their answers quickly enough but then don't process them or publish and so it gets forgotten and becomes a question/answer thing again the next time and the next time.
    • Traininggroup fun 04
      Melissa Dougherty
      Jul 08, 2019 04:05pm
      Sadly I have seen that happen a time or two. That is why during our new software rollout we actually have a training person assigned to the SCRUM and defect meetings so she feeds me the nice to know or ought to know information she picks up from the meeting and I can incorporate it right away into our online training modules; no waiting on an official memo to come out about it so we stay one step ahead on these things.
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Scaling to Capacities by Ray
Workflow Learning - Scaling to Capacities by Ray
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  • 2016 04 26 9 00 33
    Mayra Godoy
     Jul 01, 2019 07:04pm
    Interestingly enough this has come up in our training last week. The comments from our team were we train them on the task and how to complete them. They don't have enough information to know how to respond to client changes. They don't know what path to follow when they need to respond or advise the client on system standards. The feedback we received was more discussion around the empowerment to make the judgement calls.
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What Matters in Conversation by Ray
Workflow Learning - What Matters in Conversation by Ray
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  • Ds 092019
    Delia Smola
     Jun 28, 2019 12:20am
    I love all the comments shared. Conversations that occur naturally in the workflow are the best! When I have received a call or called someone, I always relished the opportunity to connect and partner to come up with solutions or next steps. Timing of conversations and frequency is very important! Conversing in the workflow is powerful. Conversations that focus on finger pointing or merely complaining hurt people and organizations.
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What Matters in Conversations?
What Matters in Conversations?
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  • Capture
    Emilie Nichols
     Jul 10, 2019 04:17pm
    (1)
    My team holds a twice-weekly FASTER meeting, where they share with me and the team what's finished in their workload and what impact it had on the business, they acknowledge someone, their still outstanding tasks, the biggest trouble spot they are facing, how they have been enlightened recently, and make any requests of the team. My team is part of a larger unit, and those I work with really appreciate our meetings. It allows for visibility, collaboration, and most importantly, a chance to actually talk without an email or Skype! I like to think they're learning from each other in these sessions, or at least all getting a little bit of practical advice from me.
    • Traininggroup fun 04
      Melissa Dougherty
      Jul 10, 2019 04:21pm
      That sounds like a great way to share and create a learning family. My hats off to you for doing that. Melissa D. Mentor, Vignettes Learning
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Welcome by Ray Jimenez - Workflow Learning - 2
Welcome to Workflow Learning. The focus of this part of the workshop are the following topics: Diagnostic Workflow, Conversations, Scaling Capacities, Instant needs, Impacts, Going Beyond Content.
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  • Headshot 2018
    Edie Moore PhD
     Jun 26, 2019 02:00pm
    I'm unable to access the document: Workflow Learning Article 1 - Figure It Out. When I click on it, unfortunately it doesn't open.
    • Traininggroup fun 04
      Melissa Dougherty
      Jun 26, 2019 04:34pm
      Edie I sent you a message regarding this issue. Thanks Melissa D. Mentor, Vignettes Learning
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What if there is no training program
Workflow Learning Workshop Videos
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  • Rej 150x200
    Ray Jimenez, PhD
     Jun 26, 2019 12:20pm
    Please post your comments. Learn from others. Help others learn.
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