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What's the Situation?
"We need to fix 10 tractors," said John. "Why not just buy new ones?" Peter asked. "The company does not have the budget for new ones and we are hoping that we can still salvage the 10 old tractors," John responded. The two mechanics are trying to fix 10 tractors which have been in storage for several years. The video is only the start of their conversations.
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What's the Situation?
This lady represents a pattern of how badly customers are handled. Complaints rose to 45% last month and it shows no signs of improving. The customer care department says it is the case of the increasing number of defective products. The production department claims all products pass high testing. Meanwhile, the high rate of returns continues.
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What's the Situation?
This lady represents a pattern of how badly customers are handled. Complaints rose to 45% last month and it shows no signs of improving. The customer care department says it is the case of the increasing number of defective products. The production department claims all products pass high testing. Meanwhile, the high rate of returns continues.
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What's the Situation?
This lady represents a pattern of how badly customers are handled. Complaints rose to 45% last month and it shows no signs of improving. The customer care department says it is the case of the increasing number of defective products. The production department claims all products pass high testing. Meanwhile, the high rate of returns continues.
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