The HR manager is falling behind on some key projects because of an ongoing issue finding candidates for one department. New hires are leaving the Client Services department after only a few months. Delays and errors have become common among this group and clients are complaining.

Shifts in hourly staffing in a unionized, mixed manufacturing and warehouse operation have led to many experienced production line operators moving to the warehouse to chase overtime hours. Production lines are left with gaps in key positions with limited backups and an inadequate training system to get new people up to speed quickly.

Worker in the computer lab is unable to access files on the shared network drive through the intranet portal. Collaboration, task completion, and productivity is impeded.

Robin is a new manager at the credit union call center. As part of her on-boarding her superiors made it clear that her primary focus needs to be on addressing the declining member satisfaction ratings and the lost of members due to slow and inaccurate responses from call center representatives.

A fast growing, tech based company wants to develop internal candidates and bench-strength in the face of rapid growth and enterprise scope change. At the same time, reaching basic financial targets has become less easy, and the company has undergone a management change at the top.

A manager is dealing with a computer glitch that is caused his/her information to disappear; his/her healthcare depends on that information to get discounts.

You are a line server for a restaurant serving Mexican style food. If you are not careful, a lot of food can be wasted and thrown out. How do you avoid wasting food?

Meeting rooms are always challenging to find. Every room has been assigned a Outlook calendar and resource privileges. New room technology EVOKO has been implemented but uptake has been poor. Staff don't realize there is a step past just booking it in Outlook. Once at the room, one must push the button in the middle of the panel (like iPAD) to let the room know you are there.

Nabisco has been a 15 year old client. We lost it. No reasons we know. Seem so sudden.

A fundamental requirement of work at Heritage Valley is that employees are fit for duty when they present themselves for work and that the workplace is free from the inappropriate use of alcohol and/or other drugs and/or otherwise unfit for duty based on demonstrated behavior(s).
When an employee demonstrates inappropriate behavior or performance and/oror is involved in an incident that gives rise to concern about fitness for duty, Heritage Valley has a policy and process that is to be followed.

Employees ‘travel’ for hot beverages and snacks. They ride several elevators and escalators, then wait in lines to buy these things. Time is lost but people want coffee and hot water for tea. Instant coffee machines have been installed on each of the 40 floors, but they are not as popular as the well-known chain coffee and pastry shops available to anyone who wants to travel to lower levels of the building (or to the shops outside of it).

Jenn and her OD team have been recently moved into an open workspace environment. The team gets along well and is excited about the recent change. Over the past couple of weeks they have come up with some solutions to difficult challenges they were pondering. However, they have been having difficulty managing timelines and staying on top of the finer details of some projects. The team is also finding that they are taking a lot more work home since the change.