Employees forget how to use the HR system which results in either not completing tasks in it or asking a multitude of questions requiring responses from someone in HR. The situation negatively impacts productivity.

I've been working with the company for a couple of months. But since I started, I've become the go-to of my boss when it comes to tasks. I'm tired, overwhelmed and so behind schedule. How do I say no to my boss and be appreciated for it?

You are now about to complete the Workflow Learning Workshop. Congratulations. Having reviewed the 5 Stories and Situations you are now ready to apply some ideas of Workflow Learning at work.

Peter and Mary are having a disagreement. They both do not seem to be addressing key issues. How would you help them assess the risks and impacts? How would they know what is important? How would you help Peter and Mary think this through?

Put yourself in Mark’s situation. How would you handle the unexpected and unknown? How do you, as Mark, scale your capabilities to address the issue at hand?

Chase and John have to fix the tractors. You were asked to help them figure this out. You need to go through a process of elimination and troubleshooting. You need to guide Chase and John to resolve this problem.

Chase and John have to fix the tractors. You were asked to help them figure this out. You need to go through a process of elimination and troubleshooting. You need to guide Chase and John to resolve this problem.

You are the leader of Andy, a truly incompetent employee. This situation is now more complex because a review meeting is coming up. You would want to make a valuable contribution to the decision-making process.

Sandy’s way of handling customers is a reflection of the customer support team. Customer complaints are high. The cost of returns has increased. They are left to their own devices to deal with day to day problems.

Our company just reorganized multiple departments do to a pending split from our parent company into an independent entity. As a result, our marketing department has been completely reorganized with a new marketing operations team put in place. I am on this team and we are working on processes to simplify work for the regional strategic marketers, which is creating confusion because at the same time, we are moving to new software for marketing automation.

Recently our office layout was revised from low lying cubicles with 4 people to a pod to an open layout with less desk space and more people clustered together. The mindset for the change in layout is to support an open communication environment, remove silos and increase productivity.

Mary and Peter need to agree on how to proceed. In the current environment, they are not focusing on solving the problem; just making excuses (Peter). The disagreements are delaying completing the project. They need to discuss each item causing problems together and reach a consensus I suggest they start a conversation and brainstorm - use sticky notes for each different thought/suggestion, then, walk through the suggestion to determine "what if."