Worker in the computer lab is unable to access files on the shared network drive through the intranet portal. Collaboration, task completion, and productivity is impeded.

Peter and Mary are having a disagreement. They both do not seem to be addressing key issues. How would you help them assess the risks and impacts? How would they know what is important? How would you help Peter and Mary think this through?

Put yourself in Mark’s situation. How would you handle the unexpected and unknown? How do you, as Mark, scale your capabilities to address the issue at hand?

Robin is a new manager at the credit union call center. As part of her on-boarding her superiors made it clear that her primary focus needs to be on addressing the declining member satisfaction ratings and the lost of members due to slow and inaccurate responses from call center representatives.

Chase and John have to fix the tractors. You were asked to help them figure this out. You need to go through a process of elimination and troubleshooting. You need to guide Chase and John to resolve this problem.

A fast growing, tech based company wants to develop internal candidates and bench-strength in the face of rapid growth and enterprise scope change. At the same time, reaching basic financial targets has become less easy, and the company has undergone a management change at the top.

You are a line server for a restaurant serving Mexican style food. If you are not careful, a lot of food can be wasted and thrown out. How do you avoid wasting food?

A manager is dealing with a computer glitch that is caused his/her information to disappear; his/her healthcare depends on that information to get discounts.

Meeting rooms are always challenging to find. Every room has been assigned a Outlook calendar and resource privileges. New room technology EVOKO has been implemented but uptake has been poor. Staff don't realize there is a step past just booking it in Outlook. Once at the room, one must push the button in the middle of the panel (like iPAD) to let the room know you are there.

Sandy’s way of handling customers is a reflection of the customer support team. Customer complaints are high. The cost of returns has increased. They are left to their own devices to deal with day to day problems.

Nabisco has been a 15 year old client. We lost it. No reasons we know. Seem so sudden.

Team members are left out of major project discussions and learn second hand about project progression and next steps, usually through an update with project participants. Team members are blind sided when asked questions about

Team Members were assigned to the Project by upper management because of their experience, institutional knowledge of stakeholders, and, skills.